Privacy Policy

This policy explains how personal information is handled when you use the theatre’s website, purchase tickets or contact us.

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Personal information in the theatre's custody or control is governed by Manitoba’s Freedom of Information and Protection of Privacy Act (FIPPA).

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Information We Collect and Why

We collect information needed to provide theatre services, administer purchases and respond to requests. Depending on your interaction with us, this may include:

• Your name and contact information.

• Your selected screening, ticket quantities and transaction details.

• Billing and payment information requested during checkout.

• Information you provide in inquiries, feedback or requests for assistance.

• Technical information, such as your IP address, browser, pages visited and visit times.

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Information needed to deliver theatre services is collected under section 36(1)(b) of FIPPA. We limit collection to what is reasonably necessary for the relevant service.

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We use this information to process purchases, deliver tickets, communicate screening changes, provide customer support, maintain records and protect our services.

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Please do not send payment card numbers or unnecessary medical information through email or contact forms.

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Website, Ticketing and Payment Services

Our website uses Wix, and online ticketing is provided through Cine-Manager. Hosting, ticketing and payment providers process information needed to provide their services.

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The Garry remains accountable for information in its custody or control, including information handled on its behalf. Providers acting as information managers must meet applicable FIPPA requirements and written contractual safeguards.

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We use and disclose personal information only as authorized by law, including for the purpose for which it was collected, an authorized consistent purpose, or with your consent.

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Cookies and Online Technologies

Our website and connected services may use cookies and similar technologies to support website functions, security, preferences and usage measurement.

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We use Wix to operate and secure our website, and Wix Analytics to understand website traffic and improve the visitor experience. Online ticketing is provided by CINE-Manager. Embedded media and ticketing services may use their own cookies and similar technologies. You can manage optional website cookies through our cookie banner and control cookies through your browser settings.

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Optional tracking technologies requiring consent will be used only after that consent is obtained. Browser settings may also restrict cookies, although disabling cookies needed for website functions may affect your experience.

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Our website is hosted on Wix. Personal information handled through Wix may be stored or processed outside Canada, including in the United States, Ireland and other countries where Wix or its service providers operate. Information processed outside Canada is subject to the laws of those jurisdictions and may be accessed by courts, law enforcement or other government authorities as permitted by law.

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Promotional Communications

If you subscribe to theatre news or promotional messages, you can unsubscribe using the instructions provided in those messages. Unsubscribing does not prevent you from receiving essential communications about an existing purchase.

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Security and Retention

We use reasonable safeguards to protect personal information against unauthorized access, use, disclosure, alteration or destruction.

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Records are retained and disposed of in accordance with applicable records-management policies and legal requirements. Some records may need to be preserved for accounting, statutory or archival purposes.

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Access and Corrections

You may request access to records containing your personal information and request corrections under FIPPA, subject to its procedures and exceptions.

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Formal access requests should be directed to the theatre's designated access and privacy contact. The normal statutory response period is 45 days, subject to permitted extensions or transfers. Identity verification may be required before personal information is released.

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Privacy Questions and Complaints

For questions about the collection or handling of your information, or assistance with an access or correction request, contact:

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The Garry Theatre
info@garrytheatre.ca
778-582-9800

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You may also complain to Manitoba Ombudsman about the handling of your personal information or an access or correction decision under FIPPA. Information about your rights and the complaint process is available on the Manitoba Ombudsman website.

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Updates

We may update this policy to reflect changes to theatre services, information practices or legal requirements. The current version and its update date will appear on this page.

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